This Privacy Policy applies to Charles Street Buildings Group Limited of 1 Westmoreland Avenue Thurmaston Leicester LE4 8PH, email: enquiries@csbgroup.co.uk, Tel 0116 2693443, and each of its subsidiaries (together, “Charles Street Group”).
The Charles Street Group has four companies that are responsible for processing information that you may provide to us or we otherwise obtain. These are:
The above Charles Street Group companies can be contacted using the contact details listed above.
This privacy policy (our “Policy”) aims to inform you on how we look after your information when you engage with the Charles Street Group, including when you use our website: https://csbgroup.co.uk(our “Website”). The Policy also tells you about your privacy rights and how the law protects you and your information.
The Website is not intended for children, and we do not knowingly collect information relating to children.
We take your information seriously. This policy:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
| Identity Data | includes first name, last name and individual username or similar identifier. |
| Contact Data | includes your home address, work address, billing address, email address and telephone numbers. |
| Technical Data | includes internet protocol address, login data, browser type and version, time zone setting, browser plug-in types and versions, and operating system. |
| Usage Data | includes information about how and when you use our website, services and the Website. |
| Communications Data | includes your communication preferences. |
| Employment Data | includes your occupation, the time spent in your occupation, your qualifications, awards and certificates, your current job title and employer, your interests and your professional goals. |
| CV Data | includes any information which may be included in a CV, including Identity Data, Contact Data, Image Data and Employment Data, but also gender, date of birth, ethnicity, criminal convictions and/or health data (if provided). |
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
We may collect personal data about you from the following sources:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our Legitimate Interests are where appropriate.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data.
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
| To register you as a new customer or supplier | (a) Identity
(b) Contact (c) Account (d) Financial (e) Employment (f) Location |
Performance of a contract with you |
| To deliver relevant Website content to you and measure or understand the effectiveness of the content we provide to you | (a) Identity
(b) Contact (c) Account (d) Usage (e) Technical (f) Social Media (g) Employment (h) Location |
Necessary for our legitimate interests (to study how users use our Website, to grow our business and to inform our business strategy) |
| To process and manage payments, fees and charges and collect or recover money owed to us | (a) Identity
(b) Contact (c) Financial (d) Account (e) Location |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us and ensure the proper functioning of the Website) |
| To manage our relationship with you which will include notifying you about changes to our Terms and Conditions or Privacy Policy, and/or asking you to leave a review or take a survey | (a) Identity
(b) Contact (c) Account (d) Communications |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how users use our services) |
| To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity
(b) Contact (c) Technical (d) Usage |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
| To use data analytics to improve our website, services, and user relationships and experiences | (a) Technical
(b) Usage |
Necessary for our legitimate interests (to define types of users for our services, to keep our website updated and relevant, to develop our business and to inform our business strategy) |
| To conduct our recruitment and selection process | (a) Identity
(b) Account (c) Contact (d) Financial (e) Social Media (f) Image (g) Employment (h) CV Data |
Necessary for our legitimate interests (to grow and develop our business by recruiting new staff) |
| To allow you to provide services to us | (a) Identity
(b) Account (c) Contact (d) Financial (e) Communication |
Performance of a contract with you |
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Please note that we may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We share your personal data with third parties who perform functions on our behalf and who also provide services to us, such as our professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators.
We share your personal data with our other Charles Street Group’ companies for internal reasons, primarily for business and operational purposes.
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal data will be disclosed to such entity.
If any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.
Where required we share your personal data with third parties to comply with a legal obligation (e.g. HRMC); when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.
These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.
We will only use your personal data when the law allows us to and we are required by law to have a lawful basis for processing personal data. In particular, at least one of the following must apply whenever we process personal data:
| Performance of Contract | We will process your personal data where we need to in order to perform the contract we are about to enter into or have entered into with you. |
| Legitimate Interests | We will process your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
“Legitimate Interest” means our interest in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. |
| Legal Obligations | We will process your personal data where it is necessary for compliance with a legal obligation in the UK that we are subject to. |
| Vital Interest | We will process your personal data where it is necessary to protect someone’s life. |
| Public Task | We will process your personal data where it is necessary to perform a task in the public interest and the task has a clear basis in law. |
| Consent | Generally, we will not rely on consent as a legal basis for processing your personal data, although we will get your consent before collecting or processing any special category data (for example, data relating to race, ethnicity, political, religious or philosophical beliefs, trade union membership, health data and/or sexual orientation). You have the right to withdraw consent at any time by contacting us. |
Where we process any “special category personal data”, in addition to one of the legal bases noted above, we also need that we have a further legal basis for such processing. This will most commonly be one of the following:
When we refer to “special category personal data”, we mean personal data that reveals racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic data, biometric data (where used for identification purposes), data concerning health, sex life or sexual orientation of an individual.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the contract you have with us, but we will notify you if this is the case at the time.
No, we do not carry out automated decision making or automated profiling.
Please see our Cookie Policy https://csbgroup.co.uk/cookie-policy for further details on our use of cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
All information you provide to us is stored on our secure servers maintained by our IT consultants in the UK.
Where possible, we try to only process your information within the UK. If we or our service providers transfer personal data outside of the UK, we always require that appropriate safeguards are in place to protect the information when it is processed.
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the Information Commissioner’s Office (at www.ico.org.uk).
| Rights | What does this mean? |
|---|---|
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You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Policy. |
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You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).
This is so you’re aware and can check that we’re using your information in accordance with data protection law. |
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You are entitled to have your information corrected if it’s inaccurate or incomplete. |
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This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. |
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You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. |
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You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. |
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You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities). |
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You have the right to lodge a complaint about the way we handle or process your personal data with the Information Commissioner’s Office. |
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If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes. |
If you wish to exercise any of the rights set out above, please contact us. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of this Privacy Policy.
We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
Alternatively, the law may allow us to refuse to act on the request.
If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we have handled your information, please contact us here: 1 Westmoreland Avenue Thurmaston Leicester LE4 8PH, email: enquiries@csbgroup.co.uk, Tel 0116 2693443
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office.
